Role Overview
A Collection Executive is responsible for recovering outstanding payments from customers, maintaining regular follow-ups, and ensuring timely collections while building positive customer relationships and adhering to company policies and legal guidelines.
Key Responsibilities
- Contact customers via phone, email, SMS, and field visits regarding overdue payments
- Follow up on outstanding accounts and ensure timely recovery of dues
- Negotiate payment plans and settlement arrangements with customers
- Maintain accurate records of collections, customer interactions, and payment commitments
- Conduct field visits for payment collection and account verification when required
- Coordinate with finance and accounts teams to update payment records
- Resolve customer queries related to billing, invoices, and outstanding balances
- Monitor delinquent accounts and escalate high-risk cases to management
- Prepare daily, weekly, and monthly collection reports
- Achieve collection targets and contribute to reducing overdue receivables
Required Skills
- Strong communication and negotiation skills
- Customer handling and conflict-resolution abilities
- Target-oriented and result-driven mindset
- Good documentation and record-keeping skills
- Basic computer knowledge (MS Excel, Email, CRM software)
- Ability to work independently and manage field assignments
Qualifications
- Minimum: 12th Pass or Graduate in any discipline
- Experience in collections, recovery, finance, banking, or customer service preferred
- Valid driving license and two-wheeler preferred for field collection roles
Working Conditions
- Combination of office and field work
- Frequent customer interactions and follow-ups
- Target-based work environment
- Travel within Surat and surrounding areas may be required
Preferred for Employers in Surat
- Fluency in Gujarati, Hindi, and basic English
- Familiarity with local areas and business locations in Surat
- Strong interpersonal and relationship management skills
- Ability to handle difficult situations professionally
Salary Range (Surat)
- Fresher: ₹12,000 – ₹18,000 per month
- Experienced (1–3 years): ₹18,000 – ₹30,000 per month
- Senior Collection Executive: ₹30,000 – ₹45,000+ per month
- Additional incentives may be offered based on collection performance and target achievement
Industries Hiring Collection Executives in Surat
- Banks and Financial Institutions
- NBFCs (Non-Banking Financial Companies)
- Microfinance Organizations
- Insurance Companies
- Telecom Service Providers
- Retail Finance Companies
- Loan Recovery and Collection Agencies
Job Category: Collection Executive
Job Type: Full Time
Job Location: Surat